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Help Center

How can we help?

Guides and answers for Shield Control, Shield Web, policies, and account administration.

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Getting started

4

Set up your organization and get your team onto Shield — as an admin or an end user.

Shield Control

3

The web app: dashboard, AI discovery, audit, users and roles.

Shield Web

5

The browser extension: install, sign-in, side panel, and managed rollout.

Policies & presets

4

Create policies, apply compliance presets and bundles, and choose enforcement modes.

Compliance & frameworks

15

What EU AI Act, GDPR, and US employment-AI rules require — and which Shield policy operationalizes each.

Admin & security

3

SSO, roles and permissions, domain verification, billing, and data handling.

Troubleshooting

3

Fixes for the most common issues with the extension and the web app.

FAQ

1

Short answers to frequent questions, including privacy and security.

Popular articles

  • Apply policy presets and bundles

    Help Center / Policies & presets

  • Create a policy

    Help Center / Policies & presets

  • Install the Shield Web extension

    Help Center / Getting started

  • Policy not enforcing?

    Help Center / Troubleshooting

  • Sign in to Shield Web with your work account

    Help Center / Shield Web

  • Tour of the Shield Control dashboard

    Help Center / Shield Control

Help by product page

A short guide for each page in Shield Control — what it does, and the actions you take there.

Shield Control dashboard

Your organization's AI-governance overview — monitored AI, blocked events, open risks, and prompt activity on one screen.

AI Discovery

See every AI tool in use across your team, review what Shield discovered, and decide what to approve, monitor, or block.

Policies & presets

Create policies, apply compliance presets and bundles, and choose enforcement modes.

Audit Log

A complete, exportable record of AI activity and policy decisions across your organization — the evidence behind every number in Shield.

Users & Roles

Manage who has access to Shield Control and what each person can do — invite teammates and assign the right role.

Groups

Organize people into groups so policies apply to the right teams — a cleaner way to govern AI than one rule per person.

Settings

Configure your Shield Control workspace — organization details, sign-in and SSO, data handling, and rollout options.

Still need help?

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Product updates

What shipped recently across Shield products.

Guides & glossary

Deep dives on AI governance, security, and compliance.

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Product and governance updates — see our privacy policy.

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